Effective Date: January 2025
Surgical Step (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or communicate with us.
By using our services, you consent to the data practices described in this Privacy Policy.
1. Information Collection and Use
We collect personal information necessary to provide our services effectively, including but not limited to:
• Name, contact details (phone number, email, and address)
• Health-related information required for durable medical equipment (DME) services
• Prescription details as provided by healthcare providers
• Insurance information to process claims and billing
• Any information voluntarily provided when contacting us
We use your information solely for the following purposes:
• Providing and delivering our products and services
• Verifying insurance eligibility and processing claims
• Managing your account and handling customer support inquiries
• Communicating with you regarding your orders, appointments, and inquiries
• Complying with legal, regulatory, and contractual obligations
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
2. Mobile Information and Text Messaging
If you provide us with your mobile number, we may use it to send you service-related messages, including appointment reminders, order updates, or other necessary communications.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third
parties. Standard messaging rates may apply based on your mobile carrier’s plan.
3. Opting Out of Marketing and Promotional Communications
If you receive marketing or promotional SMS messages from us, you can opt out at any time by:
• Replying “STOP” or “UNSUBSCRIBE” to any SMS message we send.
• Contacting us via the contact form on our website or by emailing us at office@surgicalstep.net.
Even if you opt out of promotional messages, we may still send you important non-marketing communications, such as:
• Service-related updates
• Order confirmations and billing information
• Responses to your inquiries
4. Sharing and Disclosure of Information
We may share your information in limited circumstances, including:
• With insurance providers – to process claims and obtain authorization for medical equipment.
• With healthcare providers – when coordinating care or processing prescriptions.
• With service providers – such as billing processors or IT support, who assist in operating our business and are contractually required to protect your information.
• To comply with legal obligations – such as court orders, regulatory requirements, or legal investigations.
We do not sell or rent personal information to any third party.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. If you have any concerns regarding data security, please contact us.
6. Your Rights and Choices
Depending on applicable laws, you may have rights regarding your personal information, including:
• Accessing, correcting, or updating your data
• Requesting the deletion of your information where legally permissible
• Restricting or objecting to certain data processing activities
To exercise your rights, please contact us at office@surgicalstep.net or call 732-730-0525.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect or process personal information from children under 13. If we become aware that a child’s information has been collected, we will take appropriate steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in regulations, business practices, or services. We encourage you to review this page periodically for any updates.
9. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, you can contact us:
Email: office@surgicalstep.net
Phone: 732-730-0525
By using our services, you acknowledge that you have read and understood this Privacy Policy.